Job Title: Regional Coordinator, Network Enterprise Services - North (Supervisory)
• To Manage A Team Of Customer Service Engineers Responsible For The Operations And Performance Of Enterprise Solutions Products And Services
• Maintain The Client Relationship/Satisfaction By Ensuring A Prompt Response To Fault Reports, Maximum Continuity Of Service And Minimal Downtime.
• Through The Management Chain, Alert Sales To Possible Business Opportunities
• Manage Suppliers To Ensure Results Are Delivered In Line With Contractual And Commercial Commitments To Maximise Business Benefits
• Provide Technical Supervision Of Contractors Working On ENS Network Infrastructure To Ensure They:
O Comply With Appropriate SORs, Specifications, Controls And Standards:
O Deliver Results Of An Acceptable Quality
O Protect ENS And MTN Services
O Deliver Value For Money
• Organise And Check The Completeness And Quality And Sign Off Site Survey Reports
• Plan, Organise And Lead Team In Installation, Configuration, Testing And Acceptance Of Network And Customer Premises Equipment In Accordance With Established Designs, Project Plans And Performance Targets
• Identify Deviations From Plans And Implement Corrective Actions; Provide Progress Reports
• Ensure Acceptance, Handover And Snag List And Sign-Off Procedures Are Properly Completed
• Manage And Prioritize The Allocation Of Trouble Tickets To Meet Performance Targets
• Encourage A Pro-Active Culture To Customer Requests, Network Events Or Problems
• Support Team By Liaising With NMC, Transmission Teams And Suppliers, Etc To Ensure Prompt, Accurate Analysis And Resolution Of Problems.
• Recognise, Notify And Escalate Problems Beyond Team’s Capabilities Area Of Expertise And Seek Prompt Help From Specialists
• Analyse And Report On Network Faults, Root Causes And Performance
• Where Practical Ensure Service Restoration Before Repair To Comply With Service Availability Targets.
• Ensure That Team Completes All Relevant Documentation, Utilising Available ENS Systems, To
O Capture/Update Network And Customer Records
O Provide Technical Reports And Details To Support Fault Analysis And Management Reporting
• Support Operational Planning, Design Engineers And Product Managers By Allocating Resource For Tests And Trials Relating To Network Evolution Plans And Product & Service Development
• Maintain The ENS Risk Register For The Region
• Support The Analysis Of Fault Reports And Performance Data To Identify General Problems And/Or Shortcomings In Network, Equipment And Configurations; Work With Network Specialists To Identify Causes And Implement Solutions To Resolve Issues And Improve Performance
• Maintain A Positive And Constructive Team Spirit
• Ensure Staff Are:
O Properly Informed And Competent To Carry Out Assigned Tasks Quickly And Safely
O Have The Necessary Training, Tools And Testers, Etc To Carry Out Duties Efficiently And Effectively
O Developed Through Involvement And/Or Delegation Of Work And Responsibilities In New Areas Of Technical And Management Activities
O Aware Of And Comply With Company Values And Policies
• Assess And Report On Staff Performance, Build On Strengths And Take Action To Progress Areas Where Further Development Is Required
Job Condition
• Normal MTNN Working Conditions.
Experience & Training
Education:
• First Degree In Any Relevant Discipline
• Numerical/Data Analysis Skills
Experience:
• A Degree In Engineering, Computing Or Equivalent IT Certification
• A Minimum Of 5 Years Experience In Telecommunications Engineering And Installation.
• Proven Experience In Telecommunications Networks And/Or In A Complex, Technology Based, Trouble Shooting Customer Service Environment
• Will Have A Good Appreciation Of And/Or Participation In The Design Of Systems Architecture And Network Systems
• Clear And Accurate Communications Skills
• Producing Network Performance, Technical And Other Reports And Documentation
• Maintain Accurate, Up-To-Date Records And Logs.
• People Management And Team Working Skills
• Ability To Handle Multi-Tasking And Progress A Number Of Different Issues Simultaneously
• Exhibit Positive Thinking, Enthusiasm And Motivate Self And Others To Deliver Optimum Performance
• Identify Learning Opportunities For Self And Colleagues
• Readily Shares Skills And Knowledge With Colleagues
• Commitment To Quality And Continuous Improvement
• Good Self Management And Time Management
• Able To Work With Limited Supervision, Using Initiative And Resourcefulness To Identify And Resolve Issues
• Organise Work To Meet Priorities As Well As Achieve Regular Commitments On Time
Training:
• Time Management
• Report Writing
• Micr
Minimum Qualification BA, BEd, BSc, BTech Or HND
Click here to apply http://bit.ly/2EtIf5Y
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